• Fees – program fees include instruction, all seminar materials, lunches, refreshments served during the entire seminar, but not hotel accommodation for the classroom courses. For the online, it includes all logistics and soft copy material.
• Mode of Payment – the delegate pays the fees directly online through credit or debit card.

• Cancellation / Substitution – full payment of the course fee must be made not later than 1 week prior to program start date. Cancellations received in writing within at least 14 days prior to the training will be subject to L.E 500 administration fee. No refund will made if cancellation happens starting from day 14 before the training. A registered delegate can nominate a substitute with no extra cost provided the same is done in writing and received by Presence at least one week before the program start date.

• Hotel Accommodation – is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for participants wishing to stay at a hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the start of the program. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply.

• Attendance Certificate – participants must attend all program days and fulfill all program requirements in order to receive a certificate.

• Force Majeure – any circumstances beyond the control of the Company may necessitate postponement, change of training venue or date or substitution of assigned trainer. The Company reserves the right to exercise this clause and implement such amendments.

           Please Note: Fees, dates, trainers are subject to change. Presence’s liability is limited to reimbursement of paid program fees.

• Fair Access / Equal Opportunities – In the provision of its services as a world-class Training Provider, Presence is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training programs, or 3^rd party qualifications/certifications.